Terms of Delivery and Payment

The following describes our general workflow. Exact terms for each order are fixed in the contract and specification.

1. Placing an order

1. You send a request via the website form or by phone, describing the task and required parameters.
2. Our engineers clarify the technical requirements and prepare a quotation.
3. Once agreed, a contract and specification are signed listing the equipment, lead times and price.
4. Manufacturing starts after the advance payment is received.

2. Payment

• Bank transfer to the account of LLC “RPC Plazer”.
• For Ukrainian residents settlements are in hryvnia; export contracts are agreed separately.
• Advance payment amount and schedule — to be confirmed by the sales department.

3. Lead times

Serial items ship from stock when available. Equipment built for a specific task has an individual lead time fixed in the specification. Typical lead times — to be confirmed by the sales department.

4. Delivery

• Pick-up from the plant: Kyiv. Exact address to be confirmed when placing the order.
• Carrier delivery within Ukraine at the customer's expense.
• Export shipments under agreed Incoterms. To be confirmed.

5. Commissioning and training

By separate agreement our specialists perform installation, commissioning at the customer's site and training of personnel on the equipment and technology.

6. Warranty

Equipment of our own manufacture is covered by warranty. The period and terms depend on the equipment type and are fixed in the contract. Standard period — to be confirmed. The warranty does not cover consumables or damage caused by violation of the operating regulations.

7. Service and spare parts

Post-warranty service, repair and spare parts supply are handled on request. Enquiries: info@plazer.ua.

8. Sales department contacts

info@plazer.ua
nvc.plazer@gmail.com
+380 (44) 353 39 98
+380 (97) 546 55 85